Instructions for returning and exchanging items
Return If you find a problem with the product you received, please contact us immediately and our customer service team will do their best to solve the problem for you. Before proceeding with the return process, be sure to read the following guidelines. If you still wish to return your product, please explain the reason for return to us within 7 days of receipt, send an email to firstname.lastname@example.org and we will process the return after receiving the relevant product. After the assessment, we will email a confirmation that the item is suitable for return and arrange for the return to be made in store. We will not accept any return packages that have not contacted us in advance. Please note: Shipping and handling fees are non-refundable. We may refuse any freight collectiv packages or require you to pay again for additional shipping costs required for the exchange. Return/Exchange Conditions Please refer to the following return/exchange criteria: Products returned and exchanged are not damaged. Products returned and exchanged must be in new/original condition and all labels and packaging in perfect condition. The process of returning and exchanging goods can take up to 21 days. Cash refunds are not possible. Exchanges only. In case of dispute, Super X reserves the right of final decision.